Documentation > FAQ

The FAQ section of UCM allows you to manage a series of Frequently Asked Questions. These questions and answers can be displayed on the Support Ticket page or even embedded onto your website. FAQ items can be grouped by Products to make it easier for your customer to find the answer they are looking for.


Note: the FAQ Products are different to the Job/Invoice/Quote Products available under Settings > Products. FAQ Products are only used for grouping FAQ items together, they have nothing to do with adding items to Jobs/Invoices/Quotes.

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You can embed the FAQ section on your website. Simply go to Settings > FAQ > Settings and copy the "embed" link. Then insert an iframe onto your website that looks like this:

<iframe src="YOUR_EMBED_URL_HERE" name="FAQ" scrolling="auto" frameborder="no" align="center" height="840" width="100%"></iframe>

Contact your web developer for further assistance with embedding this onto your website.

There is a basic WordPress plugin available here on github: https://github.com/dtbaker/ucm-wordpress

This will show the UCM FAQ items on your WordPress blog. This website uses the plugin to manage the "FAQ" section, check it out.

This is more of an advanced feature, some PHP knowledge may be required to use this.