Tickets problem

We're upgrading our support forum. Replies are currently closed. Please view our Documentation and FAQ using the menu above.


I’m testing the system and when a user sends me a ticket, system email me the response content for customer, not the ticket question of custumer:


Thank you for your email. We will reply shortly.

Ticket sends in public external form.


Please try logging out of the system before sending a ticket when testing to see if that is different.

1. Have you modified the automatic ticket message templates ?

Make sure the short code {MESSAGE} is included in the template. Settings => Template Scroll down to tickets message templates

2. My guess is that you use the same email adress for the customer and admin

I logged out the system and admin not receive notification of new tickets. Have any config to activate or is a bug?

Please feel free to send in an email support ticket with UCM login details for customer and admin so we can test ticket submission from here.

The forum ‘General Support’ is closed to new topics and replies.

diegoTickets problem