Tickets Problem

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Hello, I have 2 questions. I’m using UCM Lite.

1. I have a staff member named ‘X’. He has to reply to all tickets from Tech Department. How can I assign to this staff member all tickets opened to this specific department I have created?

2. I’ve set my email in the ticket settings so system should notice me everytime new tickets are created.. It’s not working and I not receive any emails.. Why?

Thank you in advance!

Hi there.

your first question :
1. Go to Settings
2. Enter the ticket section
3. define your settings foryour email account
4. define your staff here : http://awesomescreenshot.com/05428tqy45
5. Enjoy

your second question ..Hum, check if test email works properly in settings => email section / click on send a test email.

if you do not receive anything, your settings somewhere are probably wrong.

Hope that helps,
If your problems are solved, please mark your topic as resolved
Bouch’

Ehi boucharima thanks for your reply!

This is what I have on my Ticket Settings:
https://dl.dropboxusercontent.com/u/24604022/screenshot.png

I’ve not any of that settings you attached me in your screenshot.

In tickets settings, pop account : http://awesomescreenshot.com/04a28xg3d7

Maybe you need to create one pop account first in the same page

Long life to Zidane and torino ahahahhaha 😀

Cheers

I don’t have that POP settings.. =/ Is it possible?

ahahah sure I’ll say hello to them for you! 😀

hum are you connected with super admin rights ? of course you must have if so !

larger screenshot again :

http://awesomescreenshot.com/0b928xjnb6

Sure! I’m with my super admin user. Logged in.

I have not Bulk Actions and POP settings in my tabs…

Can I please create a User Test for you so you can help me?

Thank you in advance!

I am just a user here trying to help, not the support team 🙂

did you create a special super admin account, or using another one ?
=> check your user role and tickets rights are all ticked

Hello,

Imap/pop3 feature for ucm lite is available here: http://codecanyon.net/item/ucm-plugin-pop3imap-email-ticket-system/2067514

Thanks,
dtbaker

Thank you! With this plugin I should resolve the problem I asked in my first post of this topic?

Oh i assumed you had the pro version !
yes you will 🙂

Definitely consider upgrading to the pro version.

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giudenapoliTickets Problem