Ticket Message Emails: Reply from Support Agent or Generic Support Email

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When I first started using this system I was expecting auto-emails when a ticket was updated to come from the account defined under Ticket Email Accounts, but it has the auto-email to clients coming from the support agent’s email address. There is certainly value in this and I would like to see that as a possible option in the future, but I’d like to be able to modify a setting that sends those emails from the “System Email” or the “Agent Email”; and then the Agent should have the ability to on-the-fly choose if they want to use the alternative.

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TravisTicket Message Emails: Reply from Support Agent or Generic Support Email