Separate users vs staff

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Everyone who emails us is listed in “users”.
Hundreds, thousands of people will be on that list. Also the handful of staff who run the company are also on that list, which seems very strange.

Shouldn’t they be separated? Maybe a “Staff” list….the same as “users” list but separated so easy to find and edit staff members etc.

Yes, is possible??

Create a customer called “other”. Then in the ticket settings area select this “other” customer as the default. Then anyone who emails will be assigned to that customer (unless they are already assigned to another customer)

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welshdemonSeparate users vs staff