Greek Chars in Ticket section

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when one customer sends me a ticket support the message that contains greek chars into my mail came a message like this :

τι άλλο να γράψω για να με πιστέψεις

I m checking into database and the message stored with that format.
The title of message working right but the content appear like above.

can we fix that please and store the message into utf-8 format ?

best regards

Here is the right result.
the editor has encode the message and it appears right in web screen

please look below
html letters

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designGreek Chars in Ticket section