File Approval System

Hi,
The “Receive File Comment Alerts” only works when the customer is logged into UCM. For example: If I click the “Email For Approval” button which sends a email to the customer with a link to the “file_approval_view” template. The customer can approve or add comments, but if the customer isn’t logged into UCM, there will be no auto generated email to the assigned staff member. This system would be better if a comment or if the file is approved, an email is sent to the staff member assigned to that client even if the customer isn’t logged in. A reject this file button would be a great addition also.