Email Ticket System Not Working

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Hello David,

I read the post on how to setup email ticketing system https://dtbaker.net/admin/external/m.faq/h.public/i.60/hash.72e9d1d0b2093f809e3ba2d56e16e3c9 but wasn’t able to set it up.

I also read this post in forum http://ultimateclientmanager.com/forums/topic/urgent-ucm-is-not-retrieving-tickets-from-gmail-account-anymore-error/ and tried everything but still no luck.

I was able to setup thunderbird using the same settings as UCM. Here is the screenshot. Any idea what am i doing wrong? Thanks!

http://picturedeposit.com/pictures/e034a794fab3867c3b69287a8f317ce8.jpg

Error i am getting after clicking test button
“Connecting to {imap.googlemail.com:993/imap/ssl/novalidate-cert}INBOX ”
“Connecting to {pop.googlemail.com:995/pop3/ssl/novalidate-cert}INBOX ”
http://picturedeposit.com/pictures/cf7ba2e4a9b142ae621bdb5f99bde0e8.jpg

I wasn’t able to register here before, hence, submitted a ticket #006041 with my UCM support center login info. I will close that if i get response here before.

Thank you!!!

Waiting for a reply for a week… Please let me know if you can provide support for this particular issue. Thx

Hello,

Sorry I cannot login using the provided details in the support ticket.

Maybe try imap.gmail.com or pop.gmail.com ? I’m not sure if pop.googlemail.com is a correct address.

Thanks,
dtbaker

Glad to hear from you. I just updated the password, try this password : ******** with same user name within the ticket #006041.

gmail and googlemail are both by Google’s Gmail. I setup thunderbird with googlemail domain. Nevertheless, i just changed it to gmail.com within UCM but unfortunately same result!

I also have regular email that i can use for support system, if necessary. ***********, pop.secureserver.net:110(non-secure) but outcome is the same.

Thanks

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samhudsonEmail Ticket System Not Working