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I know I would prefer if there was a setting for the Default Value on a Ticket. I find myself forgetting to change ticket status to “In Progress” before I reply and it close all my tickets which leads to me losing tickets.
What I personally would rather is tickets specifically stay open until I actually make an effort to close them! That way I don’t lose tickets!
Hi, glad to be back after a terrible moto accdident !
The default value is customisable in advanced settings ==> Advanced settings => ticket_reply_status_id
: set to 0 so default value is empty now, use 220.127.116.11.5.6 for different status
Hope that helps
For some reason I change this number and it still sits on resolved.
Me too. I just found this post while searching the forum for an answer.
I changed ticket_reply_status_id from 6 to 5 as UCM_TEVO suggested, but the default status of replies is still resolved.
Anyone find a solution?
It would be nice if they could have this in the settings somewhere rather than changing code. The first time I attempted this, the whole system crashed.
Hello bythebyte –
I found it in the settings, as promised by UCM-TEVO.
However, when I changed ticket_reply_status_id in Settings > Advanced > , the default status of replies did not change.
Is the fact that changing this setting doesn’t affect the default status a bug?
Should I post this in a different area of the forum?
The forum ‘General Support’ is closed to new topics and replies.