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- Installation Support
- What email addresses to use when setting up UCM ?
- Reply to: What email addresses to use when setting up UCM ?
Send notifications of new tickets to this address: YourPersonalAccountThatYouCheckAllTheTime@yourwebsite.com
The admins email address: YourPersonalAccountThatYouCheckAllTheTime@yourwebsite.com
Send a test email: (anything – test sending to your work account, test sending to your gmail account, test sending to a hotmail account, just test to make sure the email settings are working and that UCM can send emails to various providers)
Email Settings (SMTP): contact your hosting provider for SMTP details that can be used for PHP scripts. Some hosting providers have special settings for this. Otherwise just try to use the same SMTP details from your outlook setup.
Ticket Account Email Address: SetupBrandNewEmptyEmailAccountJustForSupportTickets@yourwebsite.com
Users/Staff Email Address: IndividualStaffEmailAddresses@yourwebsite.com
Some more setup instructions are here: http://ultimateclientmanager.com/support/documentation-wiki/support-tickets/
Also make sure the “Customer replies go directly to staff” option is unticked. And make sure you are “logged out” when testing the public ticket submission form. Use a new web browser or incognito mode.