Reply To: User Role Manager – Can't create products

We're upgrading our support forum. Replies are currently closed. Please view our Documentation and FAQ using the menu above.

Hi kenjidd

Please upgrade to the latest version. There is a new “Defaults” feature available within User Roles.

After upgrading please go to the correct “Staff” User Role and look at the URL, it will be something like this:


add &export_json to the end like this:


then scroll down to the very very bottom and look for the long string that looks like this:

{“Change Request|change_request|Change Requests|Permissions”:[“view”],”Customer|customer|Customers|Permissions”:[“view”],”Customer|user|Contacts|Permissions”:[“view”,”edit”],”Invoice|invoice|Invoices|Permissions”:[“view”],”Job|job|Jobs|Permissions”:[“view”],”Job|job|Job Tasks|Permissions”:[“view”],”Ticket|ticket|Tickets|Permissions”:[“view”,”create”],”Website|website|Websites|Permissions”:[“view”],”Customer Data Access|config|Only customer I am assigned to as a contact|drop_down”:[“view”],”Job Data Access|config|Jobs from customers I have access to|drop_down”:[“view”],”Job Task Creation|config|Created tasks require admin approval|drop_down”:[“view”],”Ticket Access|config|Only tickets from my customer account|drop_down”:[“view”],”User Specific|config|Can User Login|checkbox”:[“view”]}

Please copy this long string and paste it here for me. I can load this string in as a default for “Staff” and you can apply it to your other installations.


dtbakerReply To: User Role Manager – Can't create products