Reply To: tickets always assigned to admin.

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Thanks David, here is my process :

1. 2 different user roles

=> Admin (admin@mydomain.com for ex)

=> Customer care (customer-care@mydomain.com)

2.¬† Assign all customers “customer care” as staff

3. Create embedded ticket form

4. Fill ticket form and send it

What it does :

Send to customer a ticket email notification using admin email address admin@mydomain.com as a sender

Assign Administrator as assigned to ticket

What it should do :

Send to customer a ticket email notification using customer care  email address customer-care@mydomain.com as a sender

As a feature request, i think that sender identity manager would be great.

Bouch’

 

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