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Welcome to the UCM community! For direct support from the developer, you would want to fill out a ticket (though he also tries to post on here as well). For support within the UCM community, you would post on here.
For your hope with permissions, it sounds like all that is just an issue of permissions set with the “User Roles”. Go to settings/User Roles. Create or edit a “staff” role, and set all the permissions you want them to have with customers/etc. Then create your staff members assigning them those roles (I also recommend having a test account with that role so u can make sure that the account gives them what they need and hides what u don’t want them to see).
That way your staff can do all u want without needing to bother the admins.
I hope this helps!