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The Customer/Lead “Email” link would do that, but you would select the email address from an associated contact in the system. I don’t believe there is a way to send an email to a person that is not in the system within UCM, you would just want to use your normal email program/system for that.

If it is to a lead, you should type in the lead info and then go to the “email” link and send them an email that way.

savioReply To: Is there an easy way to send email?