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Hi there.

your first question :
1. Go to Settings
2. Enter the ticket section
3. define your settings foryour email account
4. define your staff here : http://awesomescreenshot.com/05428tqy45
5. Enjoy

your second question ..Hum, check if test email works properly in settings => email section / click on send a test email.

if you do not receive anything, your settings somewhere are probably wrong.

Hope that helps,
If your problems are solved, please mark your topic as resolved

UCM-TEVOReply To: Tickets Problem