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Did some more testing over the weekend and realised that the culprit was that the code suggested in the link above (in the Templates topic) seems to be incorrect:
“{if:TAG=0} The TAG value was 0 {else} The TAG value was not 0 {endif:TAG=0}”

I tried different options again and got it to work by excluding ‘=0’ in the endif tag:

{if:DISCOUNT_AMOUNT=0}{else}A discount of ${DISCOUNT_AMOUNT} has been applied to this invoice.{endif:DISCOUNT_AMOUNT}

Thanks.

the_aussweReply To: Conditional tags in templates