Good news! Tickets has received a little update in the “Groups” department.
The first change is under Settings > Tickets > Ticket Types: Here you can now pick the default groups that will be applied to any new support tickets (imported via POP3/IMAP or via the online embed web form).
The second change is a little more advanced and involves the User Roles section. Here you can now choose access permissions to tickets based on the ticket group. So you can assign UserRoleA to only access TicketGroupA and TicketGroupB tickets. To do this please first set the “Ticket Data Access” dropdown:
and then choose the groups that this User Role will have access to: