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UCM Support Ticket System: Multiple TO, CC and BCC options

dtbaker March 24, 2013

The UCM ticketing system just got a new little update. It now has CC and BCC on support tickets!

ucm-showing-multiple-to-and-cc-fields

When replying to a customer support ticket you will have new options for CC and BCC down the bottom:

ucm-support-ticket-new-feature-bcc-and-cc

Enjoy 🙂

New CRM Feature Release