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Forgot my password and cannot reset it / login does not work

Please send through some cPanel or phpMyAdmin login details and we can reset a password for you, alternatively type a plain text password into the ucm_user table under the "password" field of the user you wish to change. Once logged in, go in and change the password again so it is encrypted in the database correctly.

If setting this password does not work, or you get a blank screen when trying to login, or you get no error message when trying to login then it is likely an issue with PHP sessions. To fix this up please open phpMyAdmin and go to the ucm_config database table and click "Insert" and then as "key" use:

sessions_in_database

and in val put:

0

... then try to login again.

dtbakerFAQ Item