Documentation > Backup
If the backup doesn't work try one of these:
- Check how much disk space is availalbe on the hosting account (ask the hosting provider if you are unsure). The full UCM backup can be hundreds of megabytes. Try deleting old backups to free up space.
- If the database backup fails, go to Settings > Advanced and change 'backup_gz' from 1 to 0 and try again.