Google / Gmail for incoming tickets

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Hi, I’m trying to setup an account for incoming tickets using Gmail/Google to use with UCM but it keeps failing. Has anyone managed to set this up and able to give me some pointers?

I added a label in Gmail for the ticket system ‘Tickets’ and have tried these settings so far (not working):
Connection type: IMAP
Secure/SSL: Yes
User name:
Port: 993
Mailbox: INBOX/Tickets

Any ideas?


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the_aussweGoogle / Gmail for incoming tickets